Registration FAQ

Answers to common registration queries can be found below. If you have other registration queries not addressed below, please contact us or email our Registration Team.

Preguntes freqüents sobre el Registre (PDF)
Preguntas frecuentes sobre el Registro (PDF)

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General Registration Queries

How can I register to attend?

To register for Mobile World Congress, please click here. Alternatively you can register via your mobile phone. Simply open My Registration on your mobile device or download the GSMA My MWC Event App, available in the Google Play, iTunes and Windows Phone app stores to register for Mobile World Congress and customise your event experience. Click here for detailed instructions on how to register.

Members of Press and Analysts should click here to register.

Passes and prices information can be found here.

What currencies do you accept?

Payments will be accepted in Euros only.

What credit cards do you accept?

We accept payment by American Express, Visa or MasterCard. Please note Visa debit cards may not be accepted outside of the country of origin and/or your bank may decline large transaction amounts. For more information, please contact your bank directly before attempting payment.

Can I pay by bank/wire transfer?

Yes. In order to pay by bank / wire transfer you will need to select this option during ‘Step 5– Review & Submit’ of the registration process. If you require a VAT invoice, this option is available during this step of the registration process.

Please allow enough time for your bank/wire transfer payment to be completed, as processing can take up to 10 working days. If the transfer has not cleared prior to your arrival onsite you will be expected to supply an alternate form of payment. Badges will not be distributed without full payment of registration fees.

Please note: Approximately 10 days prior to the event, the option to pay by bank/wire transfer will be removed from the registration process in order to allow time for payments to be received. After this stage, only credit cards will be accepted.

Is there a minimum age to attend Mobile World Congress?

Yes – all attendees must be 16 years or older. Any requests for visitors under the age of 16 must be put in writing to registration@mobileworldcongress.com. Requests must be approved by GSMA prior to the event. Attendees under the age of 16 will not be able to enter the event without GSMA’s prior written approval.

What kind of passes are available? What does my pass type give me access to?

Once again we are offering four types of passes for Mobile World Congress, ranging from exhibition access to a five star platinum experience. Full information on prices and what benefits are included in your pass click here.

Can I register onsite?

Certainly! However, we strongly recommend you register before arrival in Barcelona to avoid queues.

Where and when should I collect my badge onsite?

All attendees will receive a Final Confirmation with joining instructions with where, when and how to collect your badge. This will be sent to you in an email when you fully complete your registration.

We strongly advise all attendees to collect your badge on arrival at the airport or at Fira Gran Via over the weekend to avoid the rush on Monday. Click here for more information relating to onsite registration and badge collection including a map of registration locations and opening times.

What is the Cancellation or Substitution Policy?

ALL SALES ARE FINAL. Cancellations, as well as ‘no shows’, will be liable for the FULL registration fee. No refunds shall be given. Cancellation of travel reservation and hotel reservation are the exclusive responsibility of the registrant.

Paid attendees can send a substitution if they are no longer able to attend. See the “Registration Assistance” section for more details on substitutions.

Please note: If you received a complimentary pass or purchased a pass from an Exhibitor or Partner, cancellation or substitution may be at their discretion. Contact the Exhibitor or Partner for more information.

How can I claim Value Added Tax (VAT) back?

The GSMA does not promote a tax compliance and recovery service for Mobile World Congress. This is due to differing standards of service and delivery available to different attendees and exhibitors in different countries. Our suggestion is that you undertake a search in your country for a reputable service provider and/or engage with your accounts or auditors for a recommendation specific to your organisation and country.

When will I receive a registration confirmation?

You will receive an e-mail confirmation (Final Confirmation) only after you have completed your registration and payment in full. Your Final Confirmation must be brought with you onsite to collect your badge. Only fully paid registrations will be sent a confirmation e-mail. You may also find your Final Confirmation under the ‘My Reg & Badge’ feature from within the GSMA My MWC Event App available in the Google Play, iTunes and Windows Phone app stores.

Please note access to Partner Programmes at Mobile World will be confirmed directly by the event organiser. The Final Confirmation received from the GSMA includes confirmation of your Mobile World Congress registration only, and does not imply confirmation of attendance at a specific programme you may have applied for.

Can I attend Congress Lunch?

Lunch is included at the Congress Lunch Restaurants in Hall 4 with all Gold and Platinum Passes. Please check your confirmation e-mail on what you have access to as part of your pass type. Silver Pass holders and Exhibition Visitor Pass holders do not have access to Conference Lunch, but may purchase meals from the many outlets available at the venue.

Are catering services available online?

Mobile World Congress features a variety of onsite restaurants that offer catering services. Click the button below for list of the restaurants that offer the service and their locations onsite.

Please note: Bookable restaurants are only listed here.

Download Map Here

 

What are the event hours?

For information on the event open hours, please visit our Locations, Dates and Times page.

Can I attend the Global Mobile Awards Ceremony?

The Global Mobile Awards Ceremony is included in Platinum, Gold, and Silver Passes and is open to Press & Analysts accredited to attend MWC. Companies who have been shortlisted for a Global Mobile Award and hold an EVP pass will be granted access to the Global Mobile Awards Ceremony.

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Registration Assistance

Do I need an invitation to attend?

No, an invitation is not required. Some attendees are invited to attend by our exhibitors and partners but many guests do not receive an invitation. If you don’t have an invitation, just skip over the “code” input step when registering.

If you have received an invitation to attend, the Registration Code to submit when completing your registration will be in the invitation e-mail, along with full instructions on how to complete the registration process. Please refer to this email before starting the registration process.

I received more than one invitation to attend, what should I do?

You only need to register once to attend Mobile World Congress. If you have already registered, and later receive an invitation for a pass of greater value or one which provides you with access to more than your current pass, log in to the registration system and select “Upgrade Registration”. Enter your Registration Code and continue through the registration process.

I don’t have an e-mail account to register. What should I do?

Those wishing to attend Mobile World Congress 2015 must register to attend the event, and you will require a valid e-mail account to register. Once you have successfully registered, your confirmation, key updates and information on where to collect your badge will be e-mailed to you prior to the event.

You may also register for Mobile World Congress using your LinkedIn account (new for 2015). Select “Sign in with LinkedIn” on the landing page to connect your LinkedIn profile to your registration account, take advantage of enhanced networking opportunities and benefit from LinkedIn’s extensive community of industry professionals attending MWC.

I do not remember my LinkedIn password. What should I do?

Click on “Sign in with LinkedIn” on the landing page then click on “Forgot Password?” to reset your password.

I can no longer attend – can my colleague attend in my place?

Substitutions between attendees from the same company and at the same invoice address may be made by providing the GSMA with written notice of the name of the original attendee and full details of the substitute attendee.

To arrange a substitution, please e-mail full details to the Registration Team. Please place “Pass Substitution MWC15” in the subject line of the e-mail. The new attendee will automatically be emailed a Final Confirmation once the process has been completed. Please note that this might take a few days to complete, subject to workloads at our registration service centre.

Once a badge has been issued onsite, substitutions are no longer allowed.

When will I receive my registration confirmation?

You will receive a Final Confirmation e-mail once you have completed your registration and payment in full. This e-mail should be brought with you onsite in order to collect your badge. Only fully pre-paid registrations will be sent a confirmation e-mail.

You may also find your Final Confirmation under the ‘My Reg & Badge’ feature from within the GSMA My MWC Event App available in the Android, iOS and Windows Phone app stores.

How do I upgrade or change my registration?

Upgrading your registration is easy:

Click here to log in to your registration account on your desktop or mobile device.
Alternatively, access your registration account from the ‘My Reg & Badge’ feature from within the GSMA My MWC Event App available in the Android, iOS and Windows Phone app stores.

  1. Choose ‘Upgrade your Pass’
  2. Enter a code if you have one and/or select your upgraded pass
  3. Continue through your application
  4. Select your payment method and submit your application

Please note you are not able to modify your email address or last name once you have submitted your first registration.

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NFC Badge / Digital Badge at MWC

What is the NFC Badge / Digital Badge?

The NFC Badge* / Digital Badge** is a feature in the GSMA My MWC Event App which allows you to use your handset to access Mobile World Congress.

The NFC / Digital Badge will enable you to enjoy ease-of-access during MWC, passing through dedicated Digital Badge entrance lanes at the North and South Entrances without having to repeatedly show photo ID – you will only need to show official photo ID once to collect your printed badge and to validate your NFC / Digital Badge photo.

* To use the NFC Badge, your handset must be NFC-enabled and on an NFC-compatible Android or Windows Phone 8 operating system.

** For non-NFC compatible Android handsets and all iPhones, you may use the Digital Badge for access to MWC.

What is the GSMA Official My MWC Event App?

The GSMA Official My MWC Event App puts everything about MWC in the palm of your hand, including:

  • Event information
  • Networking
  • Essential venue services, such as transportation and catering facilities
  • Way-finding and maps
  • My Reg & Badge*

How do I log into the NFC Badge / Digital Badge?

Download the GSMA My MWC Event App by entering “GSMA Official” in your app market and select ‘My Reg & Badge’ from within the app (Android, Windows & iOS only).

Enter your username (email) and password used to create your Mobile World Congress registration account. If you have forgotten your password, use the “Forgot Password” option.

Why is my photo required?

This is an optional feature only for NFC / Digital Badge use. Your photo will be stored within your registration account and verified upon badge collection. Once your photo is verified and validated, you will be able to access the venue using your NFC Badge / Digital Badge without repeatedly presenting your photo ID at access points.

Note: to use the NFC Badge, your handset must be NFC-enabled and running on an NFC-compatible Android or Windows Phone 8 operating systems. For non-NFC compatible Android handsets and all iPhones, you may use the Digital Badge for access to MWC.

Can I use the NFC Badge / Digital Badge during build and dismantle period?

No. The NFC Badge / Digital Badge app is functional during show days only. Printed Badges must be shown to pass through entrance lanes during build and dismantle.

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Partner Programmes Registration Queries

What are Partner Programmes?

Mobile World Congress Partner Programmes are focused on a specific audience or industry topic, and led by some of the most influential mobile and vertical industry leaders. These programmes include Partner Events, App Developer Conferences (ADCs), Forum Series, and Power Hour sessions. Click here for more information and a list of Partner Programmes.

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Exhibitor, Partner & Sponsor Registration Queries

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Press/Analyst Accreditation Queries

What is the criteria for Press Accreditation?

Members of the media and industry analysts should click here for accreditation information and further details of applying to attend.

What does the Press/Analyst Pass include?

A Press/Analyst pass provide access to the four-day Conference Programme, the Exhibition halls, App Planet, the Global Mobile Awards presentation, and the Mobile World Congress Media Village.

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GSMA Member Queries

I am a GSMA Member. How do I register with a discount?

GSMA Members are eligible to receive a 30% discount on any pass purchase. To obtain the discount, you must have your Member Discount Code before you begin your registration which includes your Organisation ID.

To obtain your Organisation ID:

  • Log into InfoCentre
  • Click on “My Organisation”.
  • The Organisation ID can be found underneath the Organisation Name and Company introduction.
  • In order to receive your discount, you must supply your Organisation ID prefixed with MWC during registration (i.e. if your Organisation ID is 98765, enter MWC98765. If your Organisation ID is less than 5 digits, i.e your Org ID is 88, you would enter MWC00088)
  • Insert this code in the appropriate box during ‘Step 3 – Pass Type Selection’

If you have any issues with logging into the InfoCentre to retrieve your Organisation ID number please email infohelp@gsm.org.

Please note: GSMA Member Discounts can only be used by attendees from a member organisation. Member Discount codes should not be shared with external customers and clients. Should you have any queries regarding Member Discounts, please contact membership@gsma.com.

For more information on becoming a Member of the GSMA click here.

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