Security Tips

Practical tips to help you stay safe and enjoy Barcelona

Barcelona is a safe city. However, while you are here we suggest you take the common sense precautions as you would when visiting any major city:

  • Always remove your Congress pass upon leaving the venue
  • Do not display large amounts of cash; carry only as much as you need
  • Keep your personal belongings with you, both inside and outside the venue
  • Be vigilant in crowds, restaurants and on public transportation; watch out for people creating distractions and diversions
  • When walking around the city, know how to get to your destination in advance so you appear confident in where you are going.

IN CASE OF INCIDENT CALL +34 900 77 2015

In the event of an incident

If you are involved in any incident, whether onsite or while in the city:

  • Call +34 900 77 2015, a free 24-hour Security Service telephone number for assistance and information during the event days. This service covers the entire city of Barcelona (not just the event venue). The number appears on the back of your pass.
  • For your convenience we have teams on motorcycles available to travel to wherever you are and offer personal assistance by accompanying you to the nearest police station, with completing any paperwork needed to report an incident, replacing your documentation and cancelling your credit cards.
  • Visit the Police stations inside the venue. Here you may seek help, report incidents and retrieve lost items. The Police Station is located in the South Entrance Building.

Reporting incidents helps the city fight petty crime.

Carry Photo Identification

Photo ID checks are performed during the event days each time you enter the venue. Make sure you carry valid photo ID with you at all times. Identification documents MUST show your name in a Latin alphabet (no Chinese, Japanese, Korean or Arabic characters) and match the name on your pass.

Accepted forms of Photo ID

  • National ID card
  • Passport
  • Driving licence with picture

Not accepted as Photo ID

  • Student ID cards
  • Photocopies of passports or ID cards
  • Library cards
  • Credit Cards with picture
  • Business cards with picture

While you will need a valid from of photo ID on your person to access the event, we advise where possible to leave at least one other form of photo ID (i.e. driving licence) and a credit card in the safety deposit box at your hotel. By doing so, you will still have access to money and identification in the event of an emergency.

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