Anbotux is pioneering the “Customer Behavior Understanding – CBU” technology to complement the current CRM and Chatbot architecture.
Anbotux combines customer segmentation data, external context data, CRM interactions in all channels specially emerging chatbot channel to personalize the customer care conversations (with individual and segment-based detected patterns) and offers a rich customer-centric analytics.
Anbotux helps telcos to:
1) Improve their customer care chatbot channel with more empathetic and customer satisfactory interactions.
2) Build monetizable VAS on top of RCS MaaP for customer care intensive verticals (banks, insurance, airlines, etc.), key to make RCS the favorite messaging channel for brands to create chatbots.
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