26 February - 1 March 2018


Sandra De Zoysa

Sandra De Zoysa


Group Chief Customer Officer


Dialog Axiata


Sandra De Zoysa is a pioneer Customer Service Practitioner and a thought leader in CE with over 26 years of experience in the Mobile Industry.  A member of the Group Senior Management Committee and Chairperson of the Customer Experience Excellence Group Leadership Committee of Dialog Axiata PLC, Sri Lanka’s premier Telecommunication Service Provider.

In 2015 Sandra received the Customer Experience Impact Award presented by Customer Experience Professionals Association, USA and was one among 7 Service practitioners across the globe to have received this recognition.  In 2013 she was ranked among the top 10 most powerful business women in Sri Lanka by the Echelon magazine and in 2011, Sandra was honoured with the Industry Champion Award for Sri Lanka at the Contact Centre World Conference held in Australia.  At the Professional & Career Women Awards 2016 organized by Women In Management (WIM) Sandra won the Gold Award for Leadership Excellence for her exceptional contribution & achievements in the field of Customer Service.

Sandra is a founding member and a former Director on the board of SLASSCOM, the national IT-BPO chamber where Sandra heads the Quality Forum since 2012 and continues to do so even today, she is a Certified Lean Six Sigma Quality practitioner and is the only CCXP (USA) Certified Customer Experience Professional in the country. She is on the Customer Advisory Board of CX Network, IQPC UK and is a Director on the board of Dialog Business Services. Sandra is an avid conference speaker within the Global Customer Experience Industry and a visiting lecturer at the University Of Colombo School Of Computing since 2009.